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Valencia Medical & Research Center

Legal

Privacy Policy

Effective date: 2026-06-03

Important: This Privacy Policy describes how Valencia Medical & Research Center (“VMRC”, “we”, “our”) handles personal information we collect through this website. Health information you share with us as a patient or research participant is governed separately by our Notice of Privacy Practices under HIPAA.

1. Information we collect

We collect information you give us directly when you:

  • Submit our contact, referral, or volunteer forms
  • Speak with our bilingual AI concierge (we may capture name, phone, email, and what you ask about)
  • Email or call our clinic
  • Apply to participate in a clinical study

We also collect basic technical data automatically, such as IP address, browser type, and the pages you visit, through standard server logs and cookies.

2. How we use your information

  • To respond to your questions and route your request
  • To screen for clinical-study eligibility and contact you about studies you may qualify for
  • To schedule and confirm appointments
  • To improve our website and patient experience
  • To comply with applicable laws and regulations

3. How we share your information

We do not sell your personal information. We share it only:

  • With clinical-study sponsors and CROs, only after you have signed an Informed Consent Form for a specific study
  • With service providers who help us run our clinic and website (telephony, scheduling, hosting), under contract
  • With Cloudflare, Inc. for bot and spam prevention: when you submit a form, Cloudflare Turnstile receives only an anti-bot challenge token and your IP address; it does not receive your health information.
  • When required by law, a court order, or to protect rights and safety

4. Your rights

Depending on your state of residence, you may have the right to access, correct, or delete personal information we hold about you, and to opt out of certain processing. To exercise any of these rights, contact us at the address below.

Florida residents are also covered by the Florida Information Protection Act (FIPA) for data-breach notification.

5. Cookies and tracking

We use essential cookies to keep the site working and analytics cookies to understand how visitors use it. You can disable non-essential cookies in your browser settings without losing core site functionality.

6. Children's privacy

Our website is not directed to children under 13. Our pediatric clinical studies are coordinated through a parent or legal guardian, who provides written consent before any information about the child is collected.

7. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new effective date at the top of this page.

8. Contact us

For privacy questions, requests to access or delete your data, or to report a concern, contact:

Valencia Medical & Research Center

901 SW 87th Ave, Suite A

Miami, FL 33174

Phone: 786-717-6690

Email: info@valenciamedresearch.com

This policy is provided for transparency and is not a substitute for legal advice. We recommend reviewing it with qualified counsel before relying on it for compliance purposes.