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Valencia Medical & Research Center

AI Concierge

Talk to our team —
in seconds.

Our bilingual AI concierge can answer your questions about active studies, schedule a consultation, or guide you through a quick eligibility pre-screening. No phone trees, no waiting.

Why patients use the concierge

  • English & Spanish

    Switch between languages mid-conversation. Powered by ElevenLabs Multilingual v2.

  • No phone needed

    Right from your browser. Just click the microphone.

  • HIPAA-aware

    No PHI is stored without your explicit consent. Audit trail on every call.

Ready

Have questions about this study?

Tap the microphone to begin. Hablamos español.

Loaded with context for study: linaclotide-pediatric-fc

By starting a conversation you consent to a recording of the interaction for quality and audit purposes. No protected health information is stored without explicit confirmation.

What you can ask

Ask it anything about VMRC

From eligibility to pricing to booking — the concierge understands natural language, in English or Spanish.

Which studies are enrolling right now?

Am I eligible for the alopecia study?

How does peptide therapy work?

Do you offer IV therapy at home?

How much is the Revival Drip?

I'd like to book a consultation.

What's in the Ocean Glow drip?

Is it physician-supervised?

¿Podemos hablar en español?

How it works

From hello to handled, in four steps

Step 1

Tap the microphone

One tap starts the conversation — right in your browser.

Step 2

Allow mic access

Your browser asks once. Nothing records without your consent.

Step 3

Speak naturally

Talk like you would to our front desk — in English or Spanish.

Step 4

We connect or book you

Get answers, a pre-screen, or a consultation on the calendar.

Bilingual, around the clock

Start in English, switch to Spanish mid-sentence — the concierge keeps up. It's available any time of day, so you never wait for office hours or sit in a phone queue.

  • Available now

    24/7 — including weekends and holidays.

  • English / Español

    Native-quality voice in both languages.

  • No waits, no menus

    No “press 1” trees. Just a real conversation.

Your privacy

Built for a medical setting

This is a clinical practice — privacy isn't an afterthought.

No PHI stored without consent

Protected health information is never saved unless you explicitly agree during the call.

Audit trail on every call

Each interaction is logged for quality and compliance — HIPAA-aware by design.

End anytime

Hang up whenever you like. There are no menus, scripts, or hold music.

Ready when you are

Have a question? Just ask.

The fastest way to get answers about studies, peptides, or IV therapy — talk to the concierge now, or reach our team directly.

Good to know

  • Available 24/7 in English & Spanish
  • No PHI stored without your consent
  • Hands you off to a human anytime